Refund policy

REFUND & RETURN POLICY

At Zerdo, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with this policy.

1. Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item generally must:

· Be unused and unworn

· Be in its original condition

· Be in the original packaging where reasonably possible

· Include original tags, accessories, or other included materials where applicable

Items that have been worn, damaged after delivery, altered, washed, or otherwise used may not qualify for a return.

2. How to Request a Return

Before sending any item back, please contact us at:

support@zerdo.store

Include:

· Your order number

· Your name

· The item you want to return

· The reason for the return

· Photos of the product when requested

Do not send a return to our business address unless our customer service team specifically instructs you to do so. Return instructions and the appropriate return address will be provided after your request is reviewed.

3. Return Shipping Costs

Unless the product is defective, damaged on arrival, incorrect, or otherwise covered by applicable consumer law, the customer is generally responsible for return shipping costs.

If the return is caused by our error, such as receiving the wrong item or receiving an item that arrived damaged, we may provide appropriate return instructions or reimbursement in accordance with applicable law.

4. Damaged or Incorrect Items

Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.

Please provide your order number and clear photographs of the item and packaging. We will review the issue and determine an appropriate resolution, which may include a replacement or refund.

5. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

6. Non-Returnable Items

Certain products may be non-returnable where permitted by law, including products that have been used, worn, damaged by the customer, or otherwise made unsuitable for resale.

Any product-specific return restrictions will be disclosed where applicable.

7. Exchanges

If you need a different size or product, contact us at support@zerdo.store. Exchanges may depend on product availability.

8. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

Because orders may be processed quickly by third-party fulfillment partners, we cannot guarantee that cancellation requests can be completed after processing or shipment has begun.

If an order has already shipped, you may need to follow our return process.