Shipping policy

SHIPPING POLICY

Thank you for shopping with Zerdo. This Shipping Policy explains how orders placed through zerdo.store are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

2. Estimated Delivery Times

For standard shipments, the estimated delivery time is generally:

7–15 business days

Delivery estimates are approximate and are not guaranteed unless expressly stated otherwise at checkout.

The actual delivery time may vary depending on the destination, carrier, supplier processing time, customs procedures, weather, holidays, and other circumstances.

3. Third-Party Fulfillment

Zerdo may use third-party suppliers and fulfillment partners to process and ship orders.

Products may be shipped directly from a supplier or fulfillment facility rather than from our business address in New York.

4. Shipping Charges

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

Any applicable additional charges that we know may apply to your order will be disclosed where required.

5. Tracking

When tracking information is available, we will provide it to the email address associated with your order.

Tracking information may take some time to become active after the shipping carrier receives and scans the package.

6. Delayed Orders

Shipping delays may occur due to:

· Carrier delays

· Weather

· Holidays

· Customs processing

· Incorrect or incomplete shipping information

· Supplier or fulfillment delays

· Events outside our reasonable control

If your order is significantly delayed, please contact us at support@zerdo.store.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before we can resend the order.

8. Lost or Stolen Packages

Once a carrier confirms delivery to the shipping address provided at checkout, Zerdo cannot guarantee recovery of packages that are subsequently lost or stolen.

If tracking indicates that your package was delivered but you cannot locate it, please first contact the carrier and, where appropriate, the relevant local delivery service.

We will reasonably assist with available shipment information.

9. International Orders

If we offer shipping to countries outside the United States, international orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless expressly stated otherwise at checkout, such charges may be the responsibility of the customer.